End User Managed Support Service Overview Comprehensive Level 1 Microsoft technology support for business end users. Managed Services Agreement Contract Length Annual or Month-to-Month Plans starting at 5 hours/month Service Hours 9am-5pm Response Time SLA (hours) 8 Resources Dedicated Team Communication Options Web ticketing system Yes Email Support Yes Phone Support Yes 24x7 Emergency Line No Support Areas End User Yes Administration No Advisory No Development No 3rd party tools No Office 365 Technologies SharePoint Yes Teams Yes Delve Yes Forms Yes OneDrive Yes Skype for Business Yes Stream Yes Sway Yes Yammer Yes Flow No PowerApps No Power BI No Project No On-Premise Technologies SharePoint Server Yes SQL Server No Microsoft .NET No Windows Server No Active Directory No Project Server No SSRS No Cloud Technologies Azure Active Directory Yes PaaS (Azure, AWS) No IaaS (Azure, AWS) No
- Power User and End User Support for Business
- SharePoint, Office 365 and Related Technologies
- Outsource or Extend Your Internal Help Desk
1. What is SharePoint?
SharePoint is web based software that is used to share information about specific projects, documents or reports with the other members of your team, department or any other organization that may be on campus or off campus.
2. What internet browsers are supported by SharePoint?
SharePoint supports several web browsers that are most commonly used like the Internet explorer, Mozilla Firefox, Safari. However, some browsers may cause some functionality to be limited or available only through some alternative steps. At times, some of the functionalities may not be available for noncritical administrative tasks.
3. Are the SharePoint plans in Office 365 same as SharePoint Standard and Enterprise?
No, each plan has specific features and limitations. Users choose the plan according to their business requirements that can make a difference in their business.
4. Why should I use SharePoint Document Libraries and OneDrive instead of a file share?
SharePoint has a document version control and this allows the users to check the documents for modification and then save them accordingly. Users can view the present status of the documents and even see who has checked out and can receive notifications when a document is changed and saved. It also makes it easy to restore a document to its previous state in case of any issues.