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Microsoft Support On-Demand
Your Extended SharePoint Team at minimum cost. When you need a quick issue resolved, Incident Support is the way to go. An incident may require extended research to achieve final resolution. No two corporations are the same. The amount you’ll be charged does not depend on the amount of time spent in delivering these solutions. However, based on the initial assessment, Microsoft Support On-Demand is categorized in 3 support service packages: End User, Professional, and Enterprise.
Pay-Per-Incident Support Terms & Conditions

CENTAD does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the resolution to a support incident. Your use of any information or materials provided by CENTAD is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, information, or suggestions by CENTAD meet your specific requirements. Upon incident creation, you agree to allow CENTAD a minimum of five (5) business days to deliver one or more suggested solutions. Notwithstanding the foregoing, you may request to close an incident prior to it being resolved for a refund of the amount paid for the support incident. CENTAD may, at any time and at its sole discretion, close an unresolved support incident and refund the amount paid. A support incident is deemed resolved upon delivery of one or more suggested solutions to you. You hold sole responsibility for any personal data, including medical data, classified information, or otherwise sensitive material. You agree to protect, defend, hold harmless, and indemnify CENTAD, any third party entity related to CENTAD (including, without limitation, third party vendors), and CENTAD executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of action, including, without limitation, any and all legal fees and expenses, arising from the customer’s use of CENTAD services. CENTAD total cumulative liability, if any, to you or any third party, for any and all damages related to the terms of services or CENTAD services, including, without limitation, those from any negligence, any act or omission by CENTAD or its representatives, will be limited to, and will not exceed, the actual dollar amount paid for the support incident which gave rise to such damages, losses, and causes of action.

SharePoint, Office 365, and Azure Support

PAY PER INCIDENT SUPPORT

$
199
/INCIDENT

PAY AS YOU GO CONSULTING

$
350
/ 2-hour

PAY AS YOU GO CONSULTING

$
750
/ 4-hour

PAY AS YOU GO CONSULTING

$
1592
/ 8-hour

PAY AS YOU GO CONSULTING

$
3960
/ 40-hour
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Answered Questions

1. What is SharePoint?

SharePoint is web based software that is used to share information about specific projects, documents or reports with the other members of your team, department or any other organization that may be on campus or off campus. 

2. What internet browsers are supported by SharePoint?

SharePoint supports several web browsers that are most commonly used like the Internet explorer, Mozilla Firefox, Safari. However, some browsers may cause some functionality to be limited or available only through some alternative steps. At times, some of the functionalities may not be available for noncritical administrative tasks. 

3. Are the SharePoint plans in Office 365 same as SharePoint Standard and Enterprise?

No, each plan has specific features and limitations. Users choose the plan according to their business requirements that can make a difference in their business. 

4. Why should I use SharePoint Document Libraries and OneDrive instead of a file share?

SharePoint has a document version control and this allows the users to check the documents for modification and then save them accordingly. Users can view the present status of the documents and even see who has checked out and can receive notifications when a document is changed and saved. It also makes it easy to restore a document to its previous state in case of any issues. 


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Contact us with your billing questions.
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