1. Email and Phone Support

2. Sharepoint Administration

  1. In-house Ticket Queue Management or CENTAD Ticket Queue Management
  2. Permissions
  3. Site Request Solution
  4. Site Administration
  5. Search Configuration

3. Development (No Code Customization)

  1. Mostly OOB Solutions
  2. InfoPath Development

4. SharePoint Knowledge

  1. How-To Documents
  2. Preliminary Governance
  3. SharePoint Videos